An Effective Strategy to Stop "Awfulizing"

I can remember as a young 18-year-old driving from Peoria, Illinois where my family lived, to Des Moines, Iowa, the home of Drake University. I was a very young college student in my second year of Pharmacy school. I had decided to not take the interstate and instead to meander along the back roads through some small towns in Illinois and Iowa. The ‘66 Chevy Belair I drove I had inherited from my grandfather, was named “Old Blue” because right before it was passed down to me, he had taken it to get a $99 paint job and he chose a baby blue color.

I was only about 60 miles from home when all of a sudden Old Blue didn’t want to go any faster than 35 miles an hour. The speed limit at the time was 55 miles an hour on those highways and cars were passing me by. During those years as a “young macho driver”, this really embarrassed me. In those days, driving fast was just what we did. My memory is that speed limits seemed more like suggestions than laws. I even had a theme that I drove by: “Nobody passes Old Blue!” It wasn’t macho that I was feeling at that moment, however. It was actually something just a little short of terror. What was wrong with this car? What had I done? 

My mind starts racing:

  • Did I forget to change the oil?

  • Had I blown the engine?

  • Did I put the wrong kind of gas in the tank?

  • All of this, however, was secondary. My biggest fear was that my dad was going to kill me.

Awfulizing

I was awfulizing because my Dad was not literally going to kill me, but that real feeling came from somewhere.  It was probably because I was the first-hand witness when my brother wrecked my dad's prize Cadillac by speeding and hitting something that almost tore the transmission out of the car and we seriously thought my dad would kill him. He did not.

In reality, my dad was a really kind and loving person. He would do anything for anyone at any time. I can remember going with him to fix people’s hot water heaters after dinner on a random Saturday night or tagging along to help his friends build houses or work on their cars. Alongside this positive trait of his was a strong sense of responsibility. If he told me or my brother to do something, we had better do it. While he didn’t use the exact words, he expected it to be done with excellence. I think that gene still gets expressed in my work today. 

strategy

This is probably my first recollection of the experience of the term awfulizing. I use it now to describe when something goes wrong and the event, which normally isn’t that bad in reality, all of a sudden becomes a catastrophe in someone’s mind. 

Examples from my story include:

  • All of a sudden my car won’t go over 35mph.

  • I probably forgot to change the oil and without an oil change, the engine will blow up. When the engine blows up, I will have destroyed the car.

  • This was my grandfather’s car and a gift to me to care for. If I don’t care for this car, I will be seen as irresponsible by my dad, who I thought wanted to kill my brother for wrecking his Cadillac.

What is the strategy or the solution?

This is the point where emotion takes over from reality. This emotion can cause someone to be afraid of the wrong thing.  Can they stop this awfulizing so they can think more rationally?

Turns out, psychologists have actually studied this phenomenon. What happens is that our feeling of anxiety doesn’t have the ability to create probabilities. For example, based on the situation of my car not going over 35mph, there was probably only a 10% chance my dad would actually be very upset. And then there was also a 15% probability that I had just forgotten to change the oil. 

My brain, when my car wouldn’t go over 35mph, became very anxious. I couldn’t rationalize that there was almost no chance that the reason that this car wouldn’t go faster is that I missed an oil change. My brain associated car problems with my lack of knowledge (or memory), and created the short-term anxious feeling that can actually build and build on itself. Something small can become something quite large in our minds very quickly.

Some examples are:

  • That report that was due yesterday might have you fired if you turn it in late.

  • That bill you forgot to pay will put you in bankruptcy.

  • That customer you forgot to call will now close their account with you.

  • Forgetting to change the oil right after the 5000th mile has your engine blowing up.

So, we awfulize. We “make a mountain out of a molehill”, as my grandma used to say. Our emotions have a way of making something quite small into something quite large and neither of these are actually real.

Remedy

As it turns out, there was just a mechanical issue with the car.  As you probably have already guessed, it had nothing to do with the engine, the oil, or anything else that I was worried about. The timing chain had broken and the transmission wouldn’t shift out of second gear. It was not a big deal in reality, about a $140 dollar repair back then.

For everyone who tends to awfulize more than they want to admit, I want to introduce a couple of practical tools that I use in my executive coaching practice when my clients are in an awfulizing mode.

  1. Practice good self-care.  There is no substitute for lowering these stressful moments through prevention. Just like changing the oil in the car can keep the engine from blowing in the future, so can taking care of yourself. This self-care might not take the awfulizing away completely, but it can lessen its effects and frequency. You can practice:

    • Getting 7-8 hours of sleep.

    • Eating a balanced, nutritious diet.

    • Do some weight-bearing exercises or yoga.

    • Practice relaxing or working on deepening your spiritual practices.

  2. Implement a “stop” method. 

    • A stop method is a process that can help you get your rational thinking mind back. The first step has you stop the awfulizing and disconnect from the emotion at the moment.

    • Take a deep breath. Focus on someone else who needs your empathy.

    • Propose a question to yourself and reframe your circumstances. 

  3. Report the facts. 

    • Take the temporary feeling of anxiety that you have and report just the facts.

    • Don’t just report the inflammatory facts that you want them to be, but the real facts of the situation.

Had I known any of the strategies like the ones above, I likely could have saved myself hours of emotional turmoil. Why did it take me over 50 years to learn this? Deal with the facts as they are, try and resolve the issue at hand, and relax. Stop awfulizing. You got this!*

*I want to take time here to acknowledge something very important. There are people who have clinical anxiety and are under the care of a physician. They are not just stuck in a case of awfulizing. If that is you or someone you know, there are great mental health professionals that can help you get the relief that you need.

When Negative Self-Talk Creeps In

A good friend of mine (and an avid reader and commenter on this blog,) Ken, submitted my name as a speaker for an organization he is affiliated with. He emailed me asking if I would consider giving a talk and facilitating a dialogue on the value of emotional intelligence (EI). I am always humbled when anyone thinks that I might have something valuable to say when it comes to EI. It is one of my favorite subjects to talk about, and I often use the EQi 2.0 in training programs I do and with almost every coaching client I work with does a self-assessment that shows them what their leadership habits may appear like to others.

Now, here is what you need to know about Ken. His job is to serve as a hospice chaplain in Polk County Florida. His request was for me to come and speak to a group of his peers and his boss on the subject of how EI can be of value to a hospital chaplain.

Gulp! I have to admit, the email produced mixed feelings in me. Like I said above, I was humbled for sure, but scared out of my pants as well. Hospice chaplains...really?! While I might know something about EI, my immediate “knee-jerk” reaction was, I don’t know anything about hospice chaplains!

Then the negative self-talk started to creep in:

  • You’re no expert in hospice care.

  • What do you know about how to fit EI into their world?

  • You have never even studied EI in this context, what if there is no data?

  • Your not a very good public speaker.

  • Maybe you should call him up and back out.

Now, am I the only one this happens too? When you are hit with a complex, tension-filled situation what do you do? Do you immediately become filled with fear, anxiety, and self-doubt? How do you stop the negative self-talk from creeping in and taking over your thinking?

Here is a quick and easy method that I use when this happens to me: I use an acronym I call "STOP." It is a four step method that helps me turn my negative thinking into a more positive and constructive use of my time and energy.

STOP

Stop: Do something to interrupt the cycle of negative thinking.

Take a deep breath: Breathing relaxes your tension, releases dopamine, and calms you down to think more clearly.

Other focused: Exercise empathy and become curious about what it is like to be in the other person's shoes.

Purpose a question: Asking questions can have a calming effect and bring you more into a zone of safety than one of fear.

Here is how the model helped me get rid of the negative thinking and increase my confidence in this situation:

When I first noticed the negative thinking creeping into my mind with the thought, you’re no expert in hospice, I should have taken the time to put this model into effect. Unfortunately, even though I teach this stuff, I got all the way down to, maybe you should call him and back out before I put this into practice.

Stop: Psychologists call this pattern interrupt. I noticed the negative thinking and I did something physical to draw attention away from the negative thought. In this case, I was sitting down when I read the email. When I finally noticed the negativity, I stood up. I concentrated on doing something different. Distract yourself away from the source of negativity.

Take a deep breath: When I stood up, I took several yoga style breaths. Focused on bringing my belly button to my spine. I actually could feel myself starting to calm down. This is often when I will also say a prayer, asking God for wisdom as I navigate these treacherous negative waters. I distracted myself from the negativity for a moment. That is the goal with this step.

Other Focused: I tried to take the thoughts off of myself and my shortcomings. I put my thoughts onto Ken and his team instead. I began to think, what might they need from a model like emotional intelligence? What value could it bring them? Notice the questions starting to form when I start to turn my thinking from self-referential to other-focused.

Purpose a question: I crafted an email back to Ken asking him, what are some common situations that hospital chaplains find themselves in where they need more EI? What had other speakers done that the chaplains found valuable? How had he used EI in his work as a hospice chaplain?

I noticed, then, that my fear and anxiety were dissipating into curiosity. I was moving from a lack of self-consciousness into a state of confidence by focusing on the value I could bring to this group of dedicated servants.

Self-Actualization and Optimism

According to authors Steven J. Stein and Howard E. Book, EI always exists in balance. This is pretty easy to see when we think about a leader who is very self-confident but lacks any empathy or interpersonal ability. We often put a label on a leader who has this balance of qualities as being someone who is arrogant at best, and a real narcissist on the more clinical side of the psychology

In my case, I am usually a fairly self-perceptive person. This means that in part, I get a lot of meaning and purpose out of my life and the work I do. This is a real strength for me.

Most of the time I am optimistic, which means I have a positive outlook on the future and am fairly resilient in the face of setbacks. However, this ability can come into question, especially when fear or anxiety enter the stage. My optimism can turn into a negative downward spiral of self-critical thinking.

What I need when I am faced with these fears and anxieties is to balance my self-actualization and my waning level of optimism.

The STOP model helps me to put the brakes on the negative thinking, so I can use all the meaning and purpose I get in my life to teach and coach emotional intelligence, regaining my level of optimism.

I am happy to report that Ken and I have a call scheduled to talk through what value EI can bring to the hospice chaplains and the talk is scheduled for mid-April.

Homework: Where do fear and anxiety creep into your leadership? Can you anticipate when these events occur? When you feel your thoughts going negative, try using the STOP model to see if it can bring you back into emotional balance.